Candy Crush Soda put me way back in levels

Question

Candy Crush Soda, I am at about 1028 and it pushed me back to 476. I've tried deleting my history and that didn't work.  What can I do to get back to the right level?

Creative_Elsa · Answer

Hi @pjm2525, sorry that your message got lost in the transition from the old 
community to the new community.  Do you still need help with this?  
Please don't
hesitate to contact us again because now we are on top of all new 
messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Lady_Choo · Answer

Good evening pjm2525.

Unfortunately this is a known issue. For some reason the game has not registered that you have played level 476. You need to pass it again, and then once you have and it has stars, it should move you on to your correct level :)