Once again all my lives and accumulated prizes have dissapered except for the gold bars what I bough

Question

I had over 180cooir bombs 300 lives 250 pinwheels 90 striped combos 90 checks you can look at my history from 2 or 3 days ago so frustrated

Creative_Elsa · Answer

Hi @Sylvana_Bonee, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Lady_Choo · Answer

Hi Sylvana, thank you for posting.

I am sorry you have lost your boosters. Are you playing on a mobile device? I have a link here that explains what can happen and why its not a good idea to save them. Unfortunately if you are playing on a mobile, the saved boosters are not saved to your account and cannot be traced.

If they were bought or on the browser version that is different and the team can look into it :)