Progress gone when new Facebook account created. Have tried all suggestions.

Heather_Mcd

I had to change my Facebook account and several games reloaded but Soda didn't. I've tried all options given and nothing works. Help please?

Xarly

Hi Heather,

That's unlucky! But worry no more :-) we're here to help! I'll reach out to you via private message (check the top right corner's envelope on the screen for reference!) and we can work on it together.

Cheers,

Xarly

amcmurray1977

I had to create a new Facebook. I was on level 1300 +
.. I do not want to start my progress over 
Please help 

Elsa

Hi @Heather_Med and @amcmurray1977, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

@amcmurray1977, please follow the steps to get your progress back here. 

amcmurray1977

I had to create a new Facebook acct. But I want the levels back from my previous acct. My old acct was hacked and the hackers changed all my info. How do I retrieve my levels in this case?

Elsa

Ok this is what you have to do.  I am going to give you a link to get your user ID # here.  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.