Progress gone when new Facebook account created. Have tried all suggestions.

Question

I had to change my Facebook account and several games reloaded but Soda didn't. I've tried all options given and nothing works. Help please?

Creative_Elsa · Answer

Ok this is what you have to do.  I am going to give you a link to get your user ID # here.  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest 

Once you have the number, please complete the contact form
from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you
back to where you were.  It might take a couple of days before you get a
response so please be patient.  You should get an email with a ticket
number on it.  Please make sure to use this topic and subtopic when
completing the form.

amcmurray1977 · Answer

I had to create a new Facebook acct. But I want the levels back from my previous acct. My old acct was hacked and the hackers changed all my info. How do I retrieve my levels in this case?

Creative_Elsa · Answer

Hi @Heather_Med and @amcmurray1977,  welcome to our community. 
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here. 
We always run contests so be sure to enter them for a chance to win gold bars.

@amcmurray1977, please follow the steps to get your progress back here.