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Why does my default page still get stuck at 1683, even though I'm on level 1806 already?

I forwarded the same question a month ago when the progress mark stayed stuck at level 1683. I'm able to advance to higher levels and now I'm at 1806, but when I restart the game, it still starts at 1683. All the bonus levels had been passed long ago. This happened to me couple of years ago, and I believed I emailed for support and some time after that it was fixed. Please fix it again. Thanks.

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Edward_Lee

1683 has no stars! That is why its not moving on. Did you pass the level and complete it again? If So, I will pass this over to the moderator, if not, just see if you can pass it again.
Did you also clear the app cache? Sometimes that helps to clear it then restart the device

I played and passed level 1685 with the stars, not 1683. Also I cleared the cache in Storage in Settings and restarted with the same problem again. So it remains unsolved.

Lady_Choo

1683 has no stars! That is why its not moving on. Did you pass the level and complete it again? If So, I will pass this over to the moderator, if not, just see if you can pass it again.

Did you also clear the app cache? Sometimes that helps to clear it then restart the device

Edward_Lee

Hi Edward thanks for posting. This seems to be an issue that comes and goes.
Firstly, does your avatar stick on the earlier level even though you have unlocked higher ones?
The King team request that you try to play that level again and see if it then moves and also try this troubleshooting.
If that doesn't work can you screenshot where it starts you and your current level and the moderators will forward it to the studio.
Thank you

I've tried the steps you described but it's still stuck at level 1683. How do I upload the screen shots?

Lady_Choo

Hi Edward thanks for posting. This seems to be an issue that comes and goes.

Firstly, does your avatar stick on the earlier level even though you have unlocked higher ones?

The King team request that you try to play that level again and see if it then moves and also try this troubleshooting.

If that doesn't work can you screenshot where it starts you and your current level and the moderators will forward it to the studio.

Thank you

Accepted answers

All comments

Lady_Choo

Hi Edward thanks for posting. This seems to be an issue that comes and goes.

Firstly, does your avatar stick on the earlier level even though you have unlocked higher ones?

The King team request that you try to play that level again and see if it then moves and also try this troubleshooting.

If that doesn't work can you screenshot where it starts you and your current level and the moderators will forward it to the studio.

Thank you

Edward_Lee

Hi Edward thanks for posting. This seems to be an issue that comes and goes.
Firstly, does your avatar stick on the earlier level even though you have unlocked higher ones?
The King team request that you try to play that level again and see if it then moves and also try this troubleshooting.
If that doesn't work can you screenshot where it starts you and your current level and the moderators will forward it to the studio.
Thank you

I've tried the steps you described but it's still stuck at level 1683. How do I upload the screen shots?

Lady_Choo

1683 has no stars! That is why its not moving on. Did you pass the level and complete it again? If So, I will pass this over to the moderator, if not, just see if you can pass it again.

Did you also clear the app cache? Sometimes that helps to clear it then restart the device

Edward_Lee

1683 has no stars! That is why its not moving on. Did you pass the level and complete it again? If So, I will pass this over to the moderator, if not, just see if you can pass it again.
Did you also clear the app cache? Sometimes that helps to clear it then restart the device

I played and passed level 1685 with the stars, not 1683. Also I cleared the cache in Storage in Settings and restarted with the same problem again. So it remains unsolved.

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