Crashing

cazmartini

Chicken slayer I used about 15 lollipops and 4 striped lollipops 

Lady_Choo

@Debbie, did you email the team and get a response from them? If they haven't fixed it, can you email them back as a reply from the original email (as it has a ticket number on) and they will sort it. 

Lady_Choo

@ Carol, right at the bottom of this post there is a contact email, can you email them and they can sort it for you

cazmartini

Hi chicken slayer. I used a load of lollipops and striped lollipops 

cazmartini

Chicken slayer. I have posted twice now but don’t see it here. I used 15 lollipops and 4 striped lollipops to complete the level. I would like to be moved on to the next level as I can’t play until the issue is fixed. Thanks 

Lady_Choo

I can see the posts Carol, don't worry! I can pass you over to the moderators to move you on a level, the only thing I need to advise you is that you will lose all previous scores and stars. They will reset to a set score and 2 stars on every level. If that's ok though I can let the team know. 

Did you see my previous answer with a link in it? Email the team directly from the link at the bottom of this post and they will probably be able to give you some sort of compensation for your lost boosters. 

cazmartini

thank you chicken slayer for your help and quick responses. I was in touch with King Care and they were able to move me forward to the next level and compensted with some gold bars. Thanks again, it is really good to see some excellent customer service. 

Lady_Choo

Oh that is excellent news! I am sorry I didn't see this before, I have been offline a couple of days. Its nice to see your faith in King restored and that they helped you

Happy playing!!

Xarly

Hi everyone,

I'm happy to inform you that this has been fixed and with the next update (that will come in 1-2 weeks) the problem will be fixed. Make sure you update the game when the update comes (if you have updates automatic then it will happen without you needing to do anything) and the issue should no longer be there.

Thanks a lot for your patience and your feedback. You guys and your voice are what makes this game awesome.

Cheers,

Xarly

Debbie_Margrave

Xarly... I was finally able to pass the level. Thank you! However, it would be very nice to be credited with the 2 $14.99 booster packs I purchased to beat it twice without the level advancing my play. A refund isn’t necessary but the 200+ lost chips and all the purchased boosters would be very much appreciated

Lady_Choo

Hi Debbie, they can sort it out if you follow this link here

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Just make sure you include all details, and you could even add the link to this thread when you email them