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Level 2357 crashing and showing I haven’t beat it and I have twice!!!! Used up 2x $14.99 and knocked me down 2 fairy levels!!!
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There is a good chance that he sent a PM to the poster rwing31, I will let him know you are having issues too I know he mentioned that he could move players on a level to get past the crashed level, but it would manually reset all previous scores and stars to 2 stars every level so its up to you
There is a good chance that he sent a PM to the poster rwing31, I will let him know you are having issues too
I know he mentioned that he could move players on a level to get past the crashed level, but it would manually reset all previous scores and stars to 2 stars every level so its up to you
I would think the way money is made on free games is by folks like us they do pay for the boosters?
I downloaded the updated app yesterday on my phone and the problem is still not corrected. Xarly was supposed to be 'in touch', but that hasn't happened either. What is going on?
Good afternoon and thank you both of you for posting on King care.
The levels are supposedly tested, but sometimes it can be a device conflict or sometimes a small piece of code that doesn't work properly resulting in issues like this.
As regards the paying for boosters to pass the level which you clearly lost, we usually cannot deal with that on King care as it requires sensitive information. However we do have a dedicated team to take care of this, if you look at this link, there is a contact form on it where you can contact the team.
The good news about it is though that the studio are aware of the issue and are investigating. I know we write that a lot as regards issues, but the good news is because it affects game play, it instantly becomes higher priority.
We have been asked to pass the affected posters over to the moderators who can help you so I will do that now and Xarly will be in touch
I am having exactly the same problem. It's very frustrating when you use 'extras' and gold coins. Don't they test these boards on all of the platforms?
I can see the posts Carol, don't worry! I can pass you over to the moderators to move you on a level, the only thing I need to advise you is that you will lose all previous scores and stars. They will reset to a set score and 2 stars on every level. If that's ok though I can let the team know.
Did you see my previous answer with a link in it? Email the team directly from the link at the bottom of this post and they will probably be able to give you some sort of compensation for your lost boosters.
thank you chicken slayer for your help and quick responses. I was in touch with King Care and they were able to move me forward to the next level and compensted with some gold bars. Thanks again, it is really good to see some excellent customer service.
Oh that is excellent news! I am sorry I didn't see this before, I have been offline a couple of days. Its nice to see your faith in King restored and that they helped you
Happy playing!!
Hi everyone,
I'm happy to inform you that this has been fixed and with the next update (that will come in 1-2 weeks) the problem will be fixed. Make sure you update the game when the update comes (if you have updates automatic then it will happen without you needing to do anything) and the issue should no longer be there.
Thanks a lot for your patience and your feedback. You guys and your voice are what makes this game awesome.
Cheers,
Xarly
Xarly... I was finally able to pass the level. Thank you! However, it would be very nice to be credited with the 2 $14.99 booster packs I purchased to beat it twice without the level advancing my play. A refund isn’t necessary but the 200+ lost chips and all the purchased boosters would be very much appreciated
Hi Debbie, they can sort it out if you follow this link here
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
Just make sure you include all details, and you could even add the link to this thread when you email them
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