I was not allowed to move on

Question

I won game 162 several weeks ago and was not allowed to move on to game 163, please correct , it took me six months to win, this is the second time this has happened.

Creative_Elsa · Answer

Hi @Honeybun1127, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Lady_Choo · Answer

Hi Honeybun1127, did it crash? Are you sure you completed the level?

I will pass you over to one of our team :)