My app was deleted in error when reinstalled I've lost my boosters and it took me back to day one

Lynette_Strutt

My app was deleted in error and when reinstalled my boosters are gone and it has taken me back to day one 

JustPlaying

Hi Lynette,

If you were logging into the game with a Facebook or King account your progress is saved on the servers. You just need to login with the same account you were logged in with before. Boosters are saved locally only so they will be lost if you uninstall or change devices.. See here for more info https://care.king.com/en/alphabetty-saga/superstar-information-post-where-did-my-free-boosters-go-on-my-mobile-device

If you still can not get back to the level Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. Many thanks

_Elsa_

Hi @Lynette_Strutt, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together