I only get empty blocks. I am stuck at level 253.

Question

I also cannot play previous games anymore for the same reason.

Creative_Elsa · Answer

Hi @Trudi_Hoogland, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Trudi_Hoogland · Answer

Hi Elsa, I tried every step on the mentioned page. Unfortunately: no result. I hope you can fix this.

Creative_Elsa · Answer

Hi Trudi, that is the weirdest thing that I ever saw!  How about let's try some troubleshooting tips from this blog:  https://www.elsalanger.net/blog/troubleshooting-tips

Let me know if this works for you.