Piggybank issue

Question

I have enough gold 100/100 and I wanted to smash the piggy bank. I pressed the button but nothing happened and now I have 100/100 still but the smash it button is now saying that I have to pay to smash even tho I have 100/100 and I never got a reward.. I tried logging on and off. . Switching devices and even reinstall but nothing works.

Creative_Elsa · Answer

Hi @Kitten89, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Creative_Elsa · Answer

Hi Kitten89,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1