Response to Customer Care Emails for help

Leah_Gooding

Helping my mother to recover lost levels. I have explained this situation several times on this forum and keep getting emails from yourselves to yet again explain. The problem is reading these messages in gmail and outlook as ticket ID is not present when responding and the ticket id is only partially read anyhow in the heading when viewing my mothers emails.

I thought I was getting somewhere with a response from Elsa having set up a new account. But having to start from the beginning. 

Summary old account holds achieved levels but mother not on facebook. Happy to give you the old and new account details/email if you can access them.

Kind Regards 

Leah

 

Elsa

Hi Leah, I am totally surprised that I got a personal email to my personal email address from you.  This never happened before.  You won't have to start at the beginning because you started a new question and I am responding here.  I am going to post below the info from the email that I got from you and then will send it to a King Admin to take care of it.

[EMAIL]

Xarly

Hi Leah,

I'll send you a private message and we can take it from there. You'll see an envelope icon on the top right corner of the screen (tilt the phone if you're accessing King Care on it).

Cheers!

Xarly

Elsa

Hi Leah, I hope that Xarly was able to help you.  Please write back here when it's done so I will know that all is good.