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Help to regain Level due to defective tablet
My mother has played this game for some years and achieved level 1,327 or thereabouts. Knowing that her tablet was damaged she tried to sign up an account with you to save her progress. Unfortunately, the email address is incorrect having added a 'y' on the end and password used is not recognised. So although the email…
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Response to Customer Care Emails for help
Helping my mother to recover lost levels. I have explained this situation several times on this forum and keep getting emails from yourselves to yet again explain. The problem is reading these messages in gmail and outlook as ticket ID is not present when responding and the ticket id is only partially read anyhow in the…
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Help to regain Level due to defective tablet
Elsa, Are you now able to assist further with my mother's account to regain her lost levels Leah Gooding Mother's user name Susan G email- susan820gooding@gmail.com incorrect email which should have the recorded level of 1,327 or thereabouts was [EMAIL] Cheers Leah
