Candy Crush Soda Saga

Mothergoose

I have tried all suggestions, but my level has not been restored.  I'm at level 749 but it keeps reverting back to level 1.  Please help.  I don't want to continue with this game if I have to go back to level 1.

Creative_Elsa

HI @Mothergoose, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Creative_Elsa

Hi Mothergoose, have you been given the link to help you with the progress?  This link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep 

You are playing through Facebook so your progress has been saved on the server. If the steps in the link above don't work then please complete this contact form here:  https://care.king.com/contact  They should be able to get you back on track.