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"Error downloading, please refresh the page."

Sally_Tucker

"Error downloading, please refresh the page." on Candy Crush Soda Saga - Win10 - Chrome Version 68.0.3440.106 (Official Build) (64-bit)

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Creative_Elsa

Hi @Sally_Tucker, @Henry_Hm_Chan, @Maren_B_Eliason, @lethar and @Vim-2, sorry that your message got lost in the transition from the old community to the new community. Do you still need help with this? Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year? Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Creative_Elsa

Hi Maren, it has been reported to the studio and got the word back that it's been fixed. Please clear your history and it should now load.

Maren_B_Eliason

Tell him it's happening on Mac browsers too.

Creative_Elsa

Hi Vim, I am aware that it's not working but it's the end of the weekend and the King Admin doesn't work on the weekends so we all have to wait until he comes in tomorrow and I will give him these notices. It's happening mostly on PC and the browsers so he will notify the studio about this.

Vim-2

it's been 5 days for me.tried every browser and it dosen't work!

lethar

Same problem but only via Facebook using desktop (iMac). I can play on my iPad and directly in king.com. Tried both Firefox and Safari. Cleared cache and history.

Maren_B_Eliason

Same problem here across three different browsers. Sometimes it will work if I refresh three or four times. It's eventually worked on Chrome and Firefox. I don't know that I ever got it to work on Safari. That admin post is from a week ago and my problem just started Friday, so it sounds like it's getting worse, not better...

Creative_Elsa

Hi Henry, I will let the King Admin know about your issue.

Henry_Hm_Chan

Same problem here. Win7 32-bit. Cleared cache, tried Opera and Firefox. Same problem. Dont know if the problem occurs when you are at the highest level (2500)

Creative_Elsa

Sally, I think we found a glitch because a lot of players have reported this today. I am going to notify a King Admin about this.

Creative_Elsa

Hi Sally, have you checked to see if your browser is up-to-date? Also have you tried to clear the history? Can you try it on another browser to see if maybe it's just not working on Chrome?

It has been reported by a King Admin and you can read his reply here: https://care.king.com/en/candy-crush-soda-saga/soda-is-not-loading-today-on-2-different-computers-so-there-is-an-issue-for-someone-to-investigate

See if you can get it on another browser. Also try playing the game through Windows 10. Go to the Microsoft app store (shopping cart) and add the app and then see if it works from there.