Now the downloading error is gone, the game loads but all my history is gone

Question

After several days of "Error downloading, please refresh", the game loads and I'm at level 1 instead of 247 where I was last week?!

Creative_Elsa · Answer

Hi @spdykat, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

spdykat · Answer

Hi spdykat, how did you get the game to work?  Please let me know because I have loads of players here complaining about it.  To get you back on track please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

When it worked this morning I was on my work computer that I'd never used to access the game before so nothing was cached, I assume.  Now, at home, the game won't load and throws the error.

Creative_Elsa · Answer

Hi spdykat, how did you get the game to work?  Please let me know because I have loads of players here complaining about it.  To get you back on track please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep