I was on a very high level, I went to play and I am back at level 1?

Question

Creative_Elsa · Answer

Hi @Erin_Jones, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Creative_Elsa · Answer

Hi Erin, were you playing the game through Facebook or the Kingdom because they save your progress.  Either way, please follow the steps on this link to help you get your process back:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep