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I have cleared my cache and did the html5 test. I am using Version 68.0.3440.106 (Official Build) (64-bit). I have read several of the answers given and none of the fixes have worked for more than one session.
Theresa, you can try using the icon in the upper right of the screen (it looks like an arch) to open your current episode. That way you don't have to scroll through all the levels, just the levels in that episode, to get where you are. I know this is an issue that has been brought up before, but I haven't heard any update on it as of yet. Can you tell me if this works for you? I eagerly await your answer! Thanks again for writing.
Hi Teresa,
Like Laura perfectly mentioned, we cannot help you with restoring the level. You need to follow the article that she dropped above (it's this one). Then read it, and if you still cannot solve this, then there is a contact form at the very end of it for you to get in touch with our Player Support team.
Cheers,
Xarly
I have brought this to their attention, and I just reported it again for you. Hopefully, the Moderator will answer this as soon as she sees it tomorrow. Hang in there. I will make sure she is aware of this.
That's what I have been doing.
Hi Laura. I actually discovered that the real problem is that the map resets to level 1. I have to open the map and find my current level. Pretty annoying actually.
Theresa, you will have to contact the Team here Lost Levels and make sure you use the contact link on the bottom and explain exactly what is happening when you contact them. They will help you further there. Thanks for writing and have a great day.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
