Connection problem

Polat_Kara

My device(iPhone7) is can’t connect to server. I using a kingdom account. Game is don’t upload my profile photo. I can’t see game events. And I can’t logout with my account.  When I try logout for my account in the game, I see “no internet connection” error. What can I do?

Elsa

Hi Polar, I haven't seen anyone posting here yet about not being able to connect through the Kingdom.  Are you clearing the history daily from your device?  Shut down your device, wait 10 seconds and then open it again.  Open the game and let's see if it connects.  Is your wifi up and running?  Is your IOS the latest version?  It's strange that you get that message trying to log out and not logging in.  See if any of this works for you.  Can you play the game on a computer or do you just have a mobile device?

Polat_Kara

How to clear history on iOS? Application and my iOS are lastest version. I’m tried on pc and other an android device, no have problem. My problem; my kingdom account is seen online in game. But I can’t connect store, can’t see events, can’t see my friends, can’t see my profile photo and can’t logout. 

Elsa

Hi Palat, to clear out the history on your iPhone double click on the home button.  All the history will show up and you just swipe each one out.  I am running out of ideas to tell the players here because not too long ago every piece of advice that I offered worked but now nothing seems to be working.  Try clearing out the history and then shutting it down and let's see if things clear up.

Elsa

Hi Polat, thanks for uploading these print screens.  There seems to be a few connecting problems being reported this week so I am gathering a list of complaints and will be passing them along to a King Admin at the beginning of the week.  I will add this message to the list.

Polat_Kara

ok.. im waiting...

Polat_Kara

When do you think to solve this problem?

Polat_Kara

?????????????????????????

Elsa

Are you still not able to connect to the game?  You seem to write every 3 weeks waiting asking when it will be solved but not giving more details than that. 

Laura_Grosvenor

Hi there. I am just jumping in to help Elsa on this one. Can I confirm that you are still having this problem? You might want to also check your internet connection and restart your router or modem. I have this problem a lot (Verizon SUCKS!) and it almost always is because my router needs to be reset. SO frustrating! Can you try these things and get back to me please? Thanks a lot!

Polat_Kara

This problem is still present. I am updating the game every week but nothing has changed. 100% no problem on my internet connection. I think the problem is caused by the application. The pictures I uploaded clearly explain the problem. This problem has been continuing for 2 months and still cannot be fixed.

ghazalmehran

I have the same problem right now for about 3 weeks. And nobody helps me in this case. I sent too many emails to king support team but unfortunately i didn't recieve answer. And i'm totally disappointed because i read all the guidance about this problem and did all of them but unfortunately my problem didn't solve. Please help me

Elsa

Hi @ghazalmehran, sorry that you didn't get an answer prior to now but your message got lost hooked into another message.  Are you still having problems?  Do you still need help with your issue?

ghazalmehran

Hi Elsa,
 I still have problem and unfortunately nobody answers my emails and messages yet. And it is really disappointing because i expect that a large company like King, pay attention to the customers and fans.
I play with my cell phone and i have Candy Crush Saga, Candy Crush Soda and Candy Crush Jelly but only Candy Crush Saga and Soda have this problem .i lost my connection with Kingdom and i don't know what should i do

Elsa

Hi @ghazalmehran, they are going to ask you to try some troubleshooting so clear the history on your device and make sure that you have the most recent versions of the game.  Then please click on one of the links below to continue the troubleshooting.

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

I want you to try this first because if nothing works then some players are uninstalling the game and reinstalling it.  It will work if you do that but you will also loves your lives and boosters.  Let me know if anything works for you.

ghazalmehran

How can i clear my history??