Connection problem

ghazalmehran

@Elsa dear Elsa, how can i clear my history?? 

Elsa

What device are you using and how old is it? 

ghazalmehran

@Elsa i play with my android cellphone. LG V20... It is 3 years old

Elsa

See if anything on this link helps you clear it:  https://support.t-mobile.com/docs/DOC-32465

ghazalmehran

@Elsa i followed every step that the link is provided but still have problem and game is warned me that i don't have access to the kingdom right now. So, i couldn't connect to my facebook or king account to save my process and re-install the game. Please help me i don't want to lose all the levels that i passed

Elsa

You won't lose any of your levels.  I am going to ask you to complete this contact form and they can manually go into your account to add your levels back.  They will send you an email with a ticket number on it. 

https://soporto.king.com/contact

Make sure to use this topic and subtopic.

ghazalmehran

@Elsa i sent an email right now. Thank you for your help

Elsa

It might take a day or so until you hear from them but they are very good at writing back.  I needed them twice and got responses within 24 hours.

UntoldEvolution

This is clearly an ongoing issue with the game for the last few months. I too am unable to log in to my account to sync across my other devices. Everything I’ve tried ends with a connection error and asks me to try again. This happens if I attempt to login from all of my devices, none of them successfully connect. How can I save my progress on my iPhone before I trade it in for the iPhone 11. I can’t upgrade my phone until this game is backed up somewhere!

ghazalmehran

I have the same problem. And after 2 month of sending email somebody connected with me by email but in the middle they didn't respond anymore. They told me i should unistall the game and they help me to get all my level back but nobody respond anymore.
Their customer servive is awful unfortunately.
I was on level 1290 i think but right now i should start from level 1 again😶😶😶😶