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Refund or Replacement of lost purchase..

Natalie_WulleNatalie_Wulle Posts: 2
in Support

Been trying since yesterday to get ahold of someone to eother-or refund/replace lost purchase. I made my purchase when the system had difficulties and it went through my paypal and then I couldn't log onto ky account. I have screen shots of it all. Just want to have my goodies. I had the special with tickets for 9.99. I lost unlimited candies for 9hrs! Lol. I'm like NO. Pleaee help. Ive emailed a couple times and no reply.. Just wanna play and use my things I bought. Thanks.

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  • Hey! Would you like to give us your opinion?

  • ElsaElsa Posts: 31,894 Community Hub Moderator

    Hi Natalie,

    Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1



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  • Natalie_WulleNatalie_Wulle Posts: 2
    Accepted Answer

    Thank you so much!!

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