Error message, " You have experienced an error that we are working hard to fix. Please try again ...

Elsa

Hey guys, I have reported this message to @Xarly and he will be talking to the studio so let's hope that they can resolve it soon.

Xarly

Hi everyone,

Just wanted to confirm Elsa's message from above and apologies in behalf of the team. They are working on fixing it and I hope it works as intended very soon.

Thanks for the patience and reports sent our way so far.

Cheers,
Xarly

psawyer

Thank you.  The help is appreciated.  I just tried playing again and it's still happening.  Just an fyi to you.   

JudeSmags

Error message, " You have experienced an error that we are working hard to fix. Please try again ...

I've been getting this message on my HP laptop daily for over 2 weeks.  What's the problem?  You guys have been working on this for a while.

Debbiedavis24

Keep getting error and won't let me pass level when is this going to be fixed

Elsa

Hey guys, is this the error message?  I believe that it's a Facebook glitch and we are waiting for a fix.

psawyer

Yes, that's the error @Elsa.

surfs

its been ongoing since2018 from what I can make out.. If I don't purchase anything I don't get an error message as soon as I do and complete one.. Guess what the  messages comes up were sorry but were trying to resolve it as quickly as possible. So now I have wasted the money to progress on this game 

psawyer

I never purchase anything.  I get the error message most of the time.  Every once in awhile, I can get through a whole game.

Elsa

I don't think that it's connected to purchases.  It's just another Facebook glitch!  I believe this is the 4th Facebook glitch in the last year.  We have to wait for them to fix it. 

JudeSmags

After having played this game for 2+ years on the same computers, I get this error message every time I attempt to play this game.  After 3 weeks of it and lack of fix, I don't see why I should even attempt to play game.  Feels like a waste of time.

Elsa

Hi @JudeSmags, welcome to our community.  We are waiting for Facebook to fix this.  It's out of King's hands so now it's just a wait for Facebook to fix it.

psawyer

@Elsa, now this is also happening with Candy Crush Jelly.  Any word on how it's going with the facebook fix on  Candy Crush Soda?

Elsa

Hi @psawyer, nothing yet.  It's a Facebook glitch and we have to wait for them to fix it.  And the last couple of times it was a Facebook glitch it took a while for them to fix it.  I think it's starting to affect other King games too.

psawyer

Ok.  Thanks.