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Technical issue? Try this troubleshooting

Posts: 2,509
edited January 2024 in Support
Are you experiencing issues with the game? Here's some help, you'll be surprised how much these simple steps can help you 

Game freezing/crashing
My event is not there now
Technical issues with IOS
Technical issues with Android
Issues with purchases
Restoring the level progress

If after these you still need help, remember you can use the search function and if that also didn't help then please Ask a question under Support. Remember to add as much details as possible on the problem. A screenshot is always helpful!

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Comments

  • Posts: 1

    Level 1

    My game fails to connect to network, even though the signal is strong with internet available. I've already lost several bonuses because of that.

  • Posts: 10,412

    Hello πŸ‘‹

    Welcome to the sweet King Community.

    You can read πŸ‘‰ HERE all the information about this problem that is still being investigated.

    I hope this helps

    Thank you and keep enjoying

  • Posts: 2

    Level 1

    i cant load candy crush soda saga . i had to relaod my program and cant get it back

This discussion has been closed.