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Iv deleted my candy crush by accident how do I get back to where I was?

nicrud

Deleted app

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Creative_Elsa

Hi @thabile, were you playing the game through Facebook or the Kingdom because they save your progress on their servers? If you haven't played on either one then I am going to suggest that you create a King account by following the steps here.

Once the account is created thenyou will have to get your user ID # by following the steps from here: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

thabile

Pls help me t details bk my deleted candy crush game level 1651

PummyRaj

Hello again @nicrud! Hope you are doing well

Please don't be discouraged! The KING team might have been busy with the holidays and they must be getting back to all their received complaints one by one. Sometimes, it DOES take more than usual. In your case, it's been almost 4 days. How about wait for 1 more day and send another complaint from your device?

** For this --- you will have to select the "Pink Gear icon" that appears where we have to press "Play" to go into the game;
** Then, select the "Green Gear Icon";
** Select "Help Center" -- then, select "Have you lost your progress and friends list";
** You will be taken to another page, see if anything helps there. If not, then scroll down completely. There is "Still need Help -- CONTACT US" icon. Press it & follow the directions. (I am attaching the pics for your reference)

Screenshot_2018-12-05-15-30-50.png

Screenshot_2018-12-05-15-32-46.png

Screenshot_2018-12-05-15-33-20.png

Screenshot_2018-12-05-15-34-54.png

nicrud

I still haven’t heard back after filling out the form?

Creative_Elsa

Hi @nicrud,

Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

nicrud

I’m using an iPhone 6, downloaded the Game through the App Store, gave tried to re install but I’m back to level 1!

PummyRaj

Hello again @nicrud

May I know what device are you playing?

Do you remember how you have installed this game (or any other games) last time?

nicrud

I don’t have a playstore app and can’t fine one to download?

PummyRaj

Thank You @nicrud for replying

Please post the update once you re-install the game. In the mean time, I am looking for some useful tips for you

nicrud

Thankyou, it’s the original candy crush saga!!

PummyRaj

Hello @nicrud Welcome to the New Community!

Would you mind if I ask you which game are talking about? "Candy Crush Saga" OR "Candy Crush Soda Saga" OR "Candy Crush Friends Saga"? This is Candy Crush SODA Saga thread. But, it is OK, don't be alarmed. The KING team can move your thread. Since you are new here, I wanted to inform you, when we "choose" the correct thread / community, we get better useful answers/information from the experts in that division. Hope I have not confused you!

So, to answer your Question --- I am guessing you are asking about the App on your Mobile Phone! Simply go to Google "Play Store", look / search for the game App and select "Install". It will be re-installed & you should be in the level where you are. Only problem with RE-installing is we loose our boosters and/or gifts (Lives we received from friends) you had till now. Your Gold Bars will be there, so no worries in that part.

Let me see if I can find an useful post from the experts! If I find it, I will come back add it here. In the mean time, please try to reinstall the game, post your update here. It will be useful for any further help you need

All the best & have a nice day!