SuddenApp crashes and returns to the home screen

_Elsa_

I told you that we can get your progress back.  Wait until tomorrow to see if you hear from that contact form.  Check back in with me tomorrow and let’s see if you hear from them.

sebs

Hi Elsa, I never heard from anyone regarding my contact form. My app still doesn't load and I'd like to play the game again:)

_Elsa_

Hi @sebs, today the office is closed so let's wait until tomorrow to see if you get a response ok?

sebs

Ok thank you

_Elsa_

I just realized that the Community Manager won't be back in the office until next Monday so you will have to wait until then to get an answer from him.

sebs

Hello. The app still crashes and doesn't load. Did you hear from the Community Manager on next steps to fix the app?

_Elsa_

Hi @sebs, I just sent the Community Manager a message and hopefully he can get us an answer tomorrow.  They are 6 hours ahead of me so they are gone for the day.

sebs

Hi Elsa, did the Community Manager get back to you? I'd like to have this issue fixed so I can continue playing the game. I had frame #45 and was somewhere between levels 2200 and 2400. My character was a yellow bird.

_Elsa_

HI @sebs, he wouldn't get back to me.  He would respond here.  I just checked and he responded saying that he's looking into it.  He probably doesn't have an answer yet but I will mention it to him again.

Xarly

Hi both!

Thanks for keeping it friendly and supportive and apologies for not getting back sooner (busy days these days!). @sebs , as @Elsa says, feel free to re-install if need be. But first, it's important that we know the specs of your iPad. If you are playing on an old device, chances are that the device no longer supports the game.

That said, we can restore your progress and compensate the loss of boosters, but we first need to make sure that the game will run on your device after doing that for you.

Cheers!
Xarly