Lost Progress

cdempsey20

i lost my progress from 645 to 1 when I tried to connect my Facebook please help me :(:(:

kat3406

Lost my game when i got a new phone do i really have to start over?

Elsa

Hi @cdempsey20 and @kat3406, neither one of you have to start back at level 1.  Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact