can't play

dspanomih

I am trying to play in level 489 and it keeps pop up the message reward 1 of 5,unlock level .......,l am pressing X ,the window is closing, l press play again and it pop up the same window again and again, also l am not getting the gift of the day.l have uninstalled the app and reinstall it with no luck.l am facing the same problem at my tablet and my mobile telephone.

Elsa

Hi @dspanomih, I know exactly what box you are talking about because I just opened my game.  Is this it?  It's letting you know that on the map there are gift boxes and if you make it level 1805 you will receive those rewards.  But it's not working properly and hasn't worked properly in months.  My boxes just disappear without getting any rewards.  The studio is aware of it but it's not a top priority at the moment.  So from what you wrote above, the box keeps popping up every time you open the game?  Mine just popped up once and I closed the game and when I opened it I didn't see it pop up again.

Regarding the daily boosters, what's wrong with it?  Are you not getting any reward from it at all?  Uninstalling the app doesn't always correct problems and if you are uninstalling on a mobile device then whatever boosters you had will be gone since they are only saved to that device.

Also the studio is looking for feedback on your experience when you run out of moves, so can you all please head on over to this link and if you find that it is affecting your game, can you please respond?

https://community.king.com/en/candy-crush-soda-saga/discussion/247783/whats-your-experience-when-you-ran-out-of-moves-we-want-your-feedback