Purchased a package and didn’t recieve anything

pfox

i purchased the $9.99 package which included an hour of unlimited playing as well as other hour long bonuses, 50 gold bars, and a couple of single things. The only thing that I received when purchasing was the 50 gold bars and nothing else. This has happened to me before when purchasing the $3.99 beginner package. This makes me not want to ever spend money on this game if it’s just a scam. I would like a full refund please. 

Elsa

HI @pfox,

Thank you for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: 
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

Also the studio is looking for feedback on your experience when you run out of moves, so can you all please head on over to this link and if you find that it is affecting your game, can you please respond?

https://community.king.com/en/candy-crush-soda-saga/discussion/247783/whats-your-experience-when-you-ran-out-of-moves-we-want-your-feedback

Theotokos

I purchased the same special and did not receive half of it

Elsa

@Theotokos please follow the same directions above.