Refund or refill

yannah1888

i am severely visually impaired- I thought I was purchasing my gold offer £9.99 but it wasn’t I want this honoured or refunded, it’s not very easy for me to play games. 

Elsa

Hi @yannah1888, I hear you and can empathize with you because I am also severely visually impaired!  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: 
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

Also the studio is looking for feedback on your experience when you run out of moves, so can you all please head on over to this link and if you find that it is affecting your game, can you please respond?

https://community.king.com/en/candy-crush-soda-saga/discussion/247783/whats-your-experience-when-you-ran-out-of-moves-we-want-your-feedback