lost items

jfs17

How do I get back all the lost items or are they just lostand am i out of luck

firebombmarkus

Hi @jfs17 and welcome to our adorable Community 😊 I am sorry this happened to you. Can you please explain me exactly what happened? Did you maybe reinstalled the game or changed the device? And what items did you lost?

jfs17

i changed my tablet

firebombmarkus

Ok, thanks for replying @jfs17 In that case, you should know that boosters are stored on our device's memory, not on King's servers. This way we can reach them even if we are offline. That's actually great. Unfortunately, if we reinstall the game or app crashes or we change the device boosters will be gone. Hence, it's not recommended storing a lot of boosters in your game, you should rather use them quickly. You can read more about safeguarding your boosters here https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters 

I hope this helps you. It can be handy next time when you are changing device, you can use boosters before deinstalling game and then install it on new device. Have a wonderful day and keep crushing 🍭

jfs17

i guess i m DONE play the game then

firebombmarkus

It's your choice @jfs17 Whether you play or not you are always welcome here 😊