Candy Crush Soda Saga

User1234

I lost my levels after buying Achievement package. I can't remember exactly what level I was on 237 or 273 I know that's a big gap but I just can't remember exactly. How do I get my levels back please?? ? I'm back at 1 I was hooked into Facebook. I know this because I would be able to ask for lives and I was getting them. Thank you

QueenB

@Screw_you4 We've private messaged you back as we will need some more details from you, check your mailbox on the top of this page  

QueenB

Not to worry as we've restored your game back to your current level

Your game was not backed up so the next time you open the game, can you connect it to either Facebook or Kingdom so this doesn't happen again? 

These links will help you out: https://community.king.com/en/blog/discussion/246665/remember-to-connect-to-the-kingdom

https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc/p1?new=1

We've also made sure the items from your last purchase is added to your game so you'll get a pop up about this the next time you open the game app.

Hope this helped and remember to connect your game