Bubblegum Hill temporarily removed due to technical issues

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  • Foley1362Foley1362 Posts: 7,535 Superstar
    Hi @JeannieWally - okay I can understand that. So uninstalling the app will wipe out the boosters. Might I suggest you burn all of them trying to win BGH or beat the current leve you are on BEFORE you uninstall?

    Just make sure you are logged into either King or FB to ensure your progress on levels is stored.  last make sure and take a screen shot of your progress just in case so the Superstar can assist in getting progress restored if necessary.

    Good luck!!

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  πŸ™πŸ»

    🍩πŸ”₯ A heart filled with love β€οΈ 
    is like a Phoenix that no cage can imprison πŸ”₯🍩
  • JeannieWallyJeannieWally Posts: 38 ✭✭
    edited February 24
    @Foley1362 ; My whole point of uninstalling and reinstalling is so I can start over at level 1.  I figured it would easier to amass boosters and gold bars by starting over completely.  Are you saying that if I do uninstall/reinstall and log back in with facebook that my progress would be saved!?!?  That would defeat my purpose.
  • Foley1362Foley1362 Posts: 7,535 Superstar
    Hi @JeannieWally - yes progress is stored thus defeating your intended purpose. You could however creste a new user id and or email to use though and that should accomplish it. Or you can contact the CM (Xarly) and ask to have your existing user id reset to level one I believe.

    You can find out more about our Superstars here

    VOTE to get a PORTAL in Friends here  πŸ™πŸ»

    🍩πŸ”₯ A heart filled with love β€οΈ 
    is like a Phoenix that no cage can imprison πŸ”₯🍩
  • XarlyXarly Posts: 2,073 Community Manager
    Hey everyone,

    Thanks for coming and letting us know that it's back! We cannot give you specific times for the event, since as an event, it's mean to have some element of surprise there! We did inform you of the time frame but we can't be too specific about it, which I'm sure you can understand. @JeannieWally, if you wish to start from zero this is totally possible. You can just start again and create a new ID, which also means that your credentials for the old one would remain, in case you wished to go back to your old account (which would keep, in our servers, your level, gold bars and lives).

    Cheers,
    Xarly


  • Elena_VafElena_Vaf Posts: 2
    Xarly said:
    Hi everyone - it's me again!

    And I am here to deliver some very good news :smile:. We are aiming at bringing back Bubblegum Hill to you for this weekend, as it was usual before.

    The fix is working very well so far and that has enabled us to have the event coming this weekend.

    So if you didn't have it yet, as many of you report, chances are very high of you all enjoying bubblegum hill during the upcoming weekend again!

    @leah02 , @sarahjamie6 and @Elena_Vaf , thanks again for your reports and feedback and do not hesitate to come back to us and let us know what your thoughts are, in general.

    We are here for you :smile:.

    Cheers,
    Xarly

    @Xarly thank you so much, so happy to have BGH back!

  • XarlyXarly Posts: 2,073 Community Manager
    Hi everyone!

    Now that the event is back and running, we want to collect your feedback around what you like and what could be improved on Bubblegum Hill.

    Please comment HERE and do let us know your thoughts!

    Cheers,
    Xarly


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