Help! Levels lost

tpatterson5

My iphone had a cloud with an arrow next to Soda Crush. It wouldn't open the game so I hit the arrow, thinking it was an update.  When it restarted, it sent me back to level 1.  I have tried clicking on the orange icon and logging in with my email but this has not restored the levels. I was not connected via Facebook. Please help!

firebombmarkus

Hi @tpatterson5 and welcome to our adorable Community 😊 I am sorry this happened to you. Let me clear something, you didn't connect your game with Facebook nor King account? Please read the following post about restoring your level progress.

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

I hope this will help you. Have a wonderful day 🤗