money taken, purchase not recieved

rebeccahumphrey12

I purchased the beginners bundle, money was taken from my account but i didnt recieve the bundle 

PummyRaj

Hello @rebeccahumphrey12,

A Warm Welcome to the King Community, where you can Answers / Suggestions from your fellow players in any King Games' Sections

I am very sorry to hear that you have not received the "Beginners Bundle" in your game!!  But, no need to worry!  The Community Managers have provided some article links for our convenience in this kind of situations.  Please follow this below link and select the best options that fits with your device --
https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

NOTE:  If your selected choice is to contact "King.Com", please remember to fill up both "Topic" and "Sub-Topic" slots for better results.

** IF you need to clarify anything else or to reply back, please tap on "Type your Comment" box located below and tag me with @ and my name (without space in between), so that I can receive immediate notification about your reply.

Hoping for the best!  Have a nice weekend