All my boosters gone!!!!

Jake_Hurst

all of my boosters gone. I had over 40 lollipops and about 4 of each of the others. Where have they all gone I can’t complete many levels without these and I may not play if I don’t get these back. my account is my Facebook which is jakehurst29@hotmail.com

Anne_Martin

same with me!
Since it was sold, it was coming...

_Elsa_

Hi @Jake_Hurst and @Anne_Martin, are you both playing on a mobile device? 

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.  You can read more about this here:  https://community.king.com/en/candy-crush-saga/discussion/177871/safeguarding-your-collected-boosters

Jake_Hurst

@Elsa Yes but now they have all gone and I had them to complete levels. Literally all of them are gone. 

_Elsa_

Unfortunately King cannot reimburse you for boosters that you won.

Jake_Hurst

Ok, just upset they have all gone but fine.