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I have tried so many times to reset my password. The link arrives fine, but when i enter a new password i get an error message of oops there is a problem, or something similar
That is awesome news, so happy to hear, thank you for coming back and letting us know! :)
Happy Crushing!
Sorry @shezwick I was only using Apple as an example of my issues with passwords. I am sure it will get sorted :)
Hi @shezwick do you have access to a computer? If so could you go to the link that they sent you in the email on a browser and change your password that way, then try logging in again. It might just be that there is a slowness somewhere and it’s not registering you have done it yet. Also make sure you are entering your king website password not the community password (unless they are the same of course)
thanks @Elsa for the nudge :)
Awesome! Thanks @shezwick for letting us know and thanks @Chicken_Slayer for helping @.shezwick.
Thanks Chicken_slayer, your suggestion to reset password on my lap top worked! Am back up and running, thanks!
I dont use Apple! And not sure why this issue has suddenly appeared with King. If it does not get resolved on my lap top I will give up candy crush after many loyal years!
I hate passwords requests in general. Apple being the worst because I KNOW I enter it correctly but it says it isn’t, but when I reset it, it tells me I can’t use the one I thought I used before as I have already used it. Sometimes I swear it’s to force us to update more than we would like. Especially when they insist on so many things in it. I know it’s secure but like in Apples case I regularly have to reset it as I can never remember what symbol I used lol.
Good luck, let us know if it works then or not :)
Hi Chicken__slayer, Thank you for your reply.
I will try that with my laptop later. Just very frustrating to change the password then immediately get the oops this is incorrect message when I know it is not!
I can still play but it seems it is not connected to my account, so no profile picture and no daily spins. When I request via the app to reset password as I do not know it, I get the email straight away, but when I change it then attempt to log in with new password I get the oops message
So I need to think this out loud. Are you trying to log into the Kingdom and you can't so you are asking to send a temporary password? Then they are sending you a temporary password via email? Then when you try to log in with that temporary password you are getting an error message? I am going to tag @Chicken_Slayer who is a Superstar and she might be able to help us figure it out.
I am playing on a mobile device and the password link is sent to me via email
Thank you for your quick response! Are you playing through the Kingdom? How are you trying to reset the password and how are they sending you a temporary password? Is it through the Kingdom or through king.com?
Thank you for the reply, I am playing on my mobile via the app not Facebook. My profile picture has also turned to a silhouette
Hi @shezwick, where are you playing the game - mobile or computer? Facebook or the Kingdom? Please give me more information so I can offer you further assistance.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
