Disappearing gold bars

graduadograduado Posts: 2
Wanted to use 10 of the 99 bars I had to continue the game and it displayed 0 instead. Had to buy more. When I bought more, the 99 magically appeared. I would like my money back as this seems like a fraudulent way to get people to spend more money.

Answers

  • ElsaElsa Posts: 15,046 Superstar
    Hi @graduado, gold bars should never disappear.  I am going to ask you to get your user ID # by following the steps on here.  :   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latestOnce you have your number, please don't post it here but write back saying that you have it and then we can go to the next step.
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





  • graduadograduado Posts: 2
    Hi @Elsa,

    Thank you you for responding to my inquiry! Unfortunately, I do not see a user ID after following those instructions. I think this may be because I am playing candy crush soda and not the saga game.

    What else can I provide?

    Thanks,
    graduado
  • ElsaElsa Posts: 15,046 Superstar
    It is the same instructions for all the games but they just used Saga to create the instructions.
    You can find out more about our Superstars here

    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ***Candy Crush Soda Saga now has an "Ideas" category.  Please post your positive ideas on how to improve the game here.





Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Categories

Leaderboard