How to restore my levels

sabitha

I lost all my levels in the game even though i linked my game to fb account but failed in retrieving it. Please help m out

firebombmarkus

Hi @sabitha and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see how to get your progress back. Have a wonderful day 🤗

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

Frank_richy

I lost all my level in my game immediately I connected my game to my Facebook account please how can I retrieve it 

Elsa

Hi @Frank_richy, sorry for the delay in responding.  Do you still need help?  What you will have to do is to get your user ID # by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your account and get your progress back on track!  You will get an email with a ticket number.  Make sure to give them your user ID #.  Please use this topic and subtopic when completing the contact form.

byte

How can i link my fb 

Elsa

Hi @byte, are you looking to sync your Facebook account with your King account?  If so, here are the steps to follow:  https://community.king.com/en/candy-crush-soda-saga/discussion/244238/can-i-sync-my-progress-between-facebook-and-king-com#latest