How to fix Candy Crusha Soda from shutting down?

BlueShadow

I've been playing Candy Crush Soda on my Galaxy 7 for a long time now. The last 3 days it started shutting down. I have uninstalled and reinstalled and this is still happening. No other game or app has this issue. Any help would be greatly appreciated, thank you!

dndunt

Same exact thing is happening on my phone too. I have same model. 

Tuppence

Same problem here on my Android. Shuts down everytime after 30 seconds in level 3 of Bubblegum Hill since yesterday. Did all suggested updates in auto generated email I was sent, but it continues to shut down.

jigjan

Same problem on my Android.  Can't even finish a game

Tuppence

It was a very disappointing weekend, not being able to play Bubblegum Hill past level 3.

BlueShadow

Yes, this is ridiculous, I'm not sure what changed, but they need to change it back.

Xarly

Hey all,

Apologies for these issues. We are investigating them as we speak but we could really use your help. It would be great if you could share with us the following information:

• Device you had the issue on
• OS version (which operating system do you use and the version you have)
• Which Soda version you are on (the last and the one you should be on is 1.137.7)

If, on top of that, you can also share anything else you might have noticed during the time of the crash, it would also be of great value to us.

Again, apologies for this and thank you for your time and help!

Cheers,
Xarly

BlueShadow

I have the latest version 1.137.7
The devise I use is a Samsung Galaxy S7.

dndunt

I too have the latest version 1.137.7 and use Galaxy 7.  App just arbitrarily closes.  It's been happening since the latest version was released.  Did all the suggested fixes and nothing works. 

Xarly

Thank you both!

We have a lead regarding what might be causing this but we are still investigating. Thanks for doing as well all the troubleshooting to make sure your devices are on point. Please keep sharing your notes with us, every piece of information you can share with us is of great value, given that we have quite a tricky issue here that we are trying our best to fix.

Cheers,
Xarly

dndunt

I was 150+ days consecutive access. Once the fixes were tried, it took me back to day 12 and the next day of continued app failure, went back to day 1. Lost all my power ups too. 

Tuppence

My app failures only happened on Bubblegum Hill (but dozens of times last weekend). So frustrating bc that's my favorite part of the game, and it was a 4-day stretch!

amyblackmarr

I finally just got rid of everything and started completely over, but the problem started again after around level 100. Now I've re-synced with FB and am back at 2418, SAME PROBLEM: game crashes constantly. I give up.

amyblackmarr

Samsung Galaxy S7 Edge.

amyblackmarr

I should clarify: the app crashes constantly, after a few minutes or half a level, sometimes when you make a "big" play -- sort of like it crashes when it gets too much to do all at once, like an overload of commands. It started crashing like this 2 or 3 weeks ago, out of the blue. Unstalls and reinstalls, deleting the app entirely, clearing cache, freeing up memory, syncing or not syncing with FB, nothing makes any difference: it just crashes and crashes and crashes. At first it seemed like it was just at level 3 on Bubblegum Hill, and at level 2418, which I couldn't get through because of the crashes, because I could go back and play a level and come forward. But now it's just always crashing. Maybe there was a Samsung update back then ...

Tuppence

Quite a coincidence that it was Bubblegum Hill level 3 for both of us!! Yes, it was usually after a big play.