After Ad screen goes black - (Collecting details for investigation)!

BrandieMarksberry

Help please 

lindalemaire

Same issue overhere. After watching the ad, the screen turns completely black and I have to restart the app. I'm using IOS 9.3.5

mindybess

I am having the same issue I watch the video to continue playing on then goes completely blank and I have to close out and go back into the game on iOS 12.2

csjohns97

Hello, I am also having the same issue with screen going black after an ad.  I restarted my iPad and I was able to get the app to open, and proceed to my trail.  However, the screen is locked, and when I click on my current game, nothing happens.  Just adding my two cents so you are aware it’s not an isolated incident.  This started happening on May 29, 2019.  Thanks.

Kirsty83

I am having the same problem with getting a black screen which freezes the game. I’m on iPhone 8 IOS version 12.2. Is there any fixes? 

ctully78

Exact same issue. iPhone XS. iOS 12.3.1

episkate

I am losing all my gold bars after the black screed happened. Any chance to get it back?

fab025

Hi all, I don’t know if anyone has noticed but the black screen effect seems to be happening more often... I just had it occur 3 times in a row in a matter of minutes... Any help fixing this yet?? 

fab025

I’ve also had it happen after I waited for the entire ad to finish, I hit the x and it goes black. 

Using iPhone 7 Plus iOS 12.3.1

jeffb113

I have the same thing happen as everyone else in here. iPad 5th Generation iOS 12.1.3

driving me nuts not being able to get the extra boosters.