Didn’t receive gold bars purchased

brendaf53

how do I get a refund , App Store says it’s pending, didn’t get full piggy bank purchased 

_Elsa_

Hi @brendaf53, welcome to our community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

If the steps don't help you, then I am going to suggest that you get your user ID # by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They will send you an email with a ticket number and they can go into your account to see what happened with your purchase.  Please make sure to use this topic and subtopic when completing the contact form.

_Elsa_

Hi @brendaf53, just following up with our message.  How are you enjoying the community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here:  https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest