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Candy Crush Soda not loading as of today on King.com

Jeeves

Things go from bad to worse! As of this morning, Candy Crush Soda will not load at all.....WHAT HAPPENED????

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Hodgiemama

I forgot to get back to you all...my problem was resolved the next day...Now I need to go over and address a problem on original Candy Crush...sigh!

Jeeves

Wow! Now CC soda is working again!!! Hope it lasts....

mercerik

Jeeves said:

Well it was nice to have CAndy Crush Soda working again yesterday but today it is DOWN AGAIN!!! Arrrrrggggh......

@Jeeves

Hi again Jeeves! The Stand-Alone CCSS App is the best way to go whether it is Windows 10 or iPhone iOS version. I don't play using a browser unless I am playing on Facebook Page.

Try it, you might like it because loading only takes seconds.

Hope this answer your concerns!

Thanks!

bearwithme

@Xarly - unfortunately it looks like there may still be some problems. I'm not having any problems but I play thru FB. Unfortunately it appears @Jeeves is still having trouble with the game.

Jeeves

Well it was nice to have CAndy Crush Soda working again yesterday but today it is DOWN AGAIN!!! Arrrrrggggh......

Xarly

Hey everyone,

Happy to hear you all have it working well. Indeed, we worked on fixing it (and I apologise for not coming back earlier to inform you of this, but it's been one crazy day).

If you have any issues, as always, you know where to find us

.

And thanks a lot for the feedback and reports! I'm very glad we managed to get you all back on to the game as quickly as we could.

Cheers,
Xarly

mercerik

Hi Everyone!

If you are having a problem loading Candy Crush Soda Saga on a browser, you might want to try a Stand-Alone App that you could Download & Install for Free from the Microsoft Store. Using my Windows 10 Desktop, I made 2 GIFs Demos for you.

Once installed, it is easy to launch and play. It only takes a few seconds to get there.

Hope these Demos help!

Jeeves

Candy Crush Soda is now working again! THank YOu!!!

gogirl

Hi @Xarly have Candy Crush Soda back

now only Candy Crush Saga to fix

Spinnifix

The game is back, thanks. Had hoped that a little something for the help comes to it.Okay!

Jeeves

THANK YOU FOR THE UPDATE; I, like many others use Windows 7 with no plans to upgrade to 10. I AM NOT ON FACEBOOK; therefore that is not an option. As I mentioned in an earlier text, it seems King is going the way of having Facebook as a requirement in order to play their games; I posed this question before but have not yet had a reply on that question.....

On another similar topic, is there any chance King will allow access to Candy Crush Friends for those of us using Windows 7 and not on Facebook? No interest on playing these games on a cell phone either!

I do hope they get CAndy Crush Soda working again for those of us who enjoy it!

Xarly

Thank you all,

This is indeed one of our top issues now and we are working hard to make sure this is fixed as soon as possible.

In the meanwhile, you can still play on your PC on the Windows 10 app or Facebook. We know this is not ideal and we are working on fixing it, but these two options should still get you back in the game for the time being.

As soon as I have more information, I will forward it onto you all.

Thanks for your patience and apologies for the situation,
Xarly

Jeeves

AS of this morning, Candy Crush Soda is still not loading for me. No change since this started yesterday!

Please advise.....

Spinnifix

since yesterday on all browsers of window 7

Spinnifix

These players posted correctly. Here's the soda corner and not candy crush. The players wrote of soda. You are wrong here !!!

gogirl

@Xarly still no joy can't get Candy Crush Soda on my computer

Ches1

@Xarly no issues as of 06:30 EST. Thank you!

Creative_Elsa

Hi @Joe_da_Bowler, there seems to be a problem with king.com so I am happy that you can get it through Facebook. Regarding your wife not getting it at either, is she playing on a computer? Does it have Windows 10? Some people are not aware that they can play the game through Windows 10 and log in with Facebook or the Kingdom. I assume that you are both playing in the same place - computer?

Joe_da_Bowler

I know of several people who can't get game to load on king.com including me! It loads thru facebook though for me anyway, but m wife can't play at either place on her puter!

chawki

I have 50 gollld bars yesterday , when I tried to play i had just 10 gold bars .i lost 40 gold bars

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gogirl

also having the same problem with Candy Crush Soda!

mercerik

@Jeeves @gogirl

Hi there! Welcome to the Community!

This is for Candy Crush Saga Community. Your issues will be better noticed if you post at the right Community.

Here is the link to the Candy Crush Soda Saga: https://community.king.com/en/candy-crush-soda-saga
To find it on your own, you can click on Games on the Upper Left Hand Corner of King Community Page. Click on it and you'll find the Game Icon right below Candy Crush Friends Saga.

When I saw this Topic, I launched my Candy Crush Soda Saga. It opened in just seconds so I don't understand why you are experiencing this loading issue. Here is the ScreenShot. My system Tray indicates the date and time at the bottom right hand corner of the photo.

Image: https://us.v-cdn.net/6030983/uploads/editor/kc/vzvgwm6v7tty.jpg

Thanks!

bearwithme

Hi @Jeeves and @gogirl - I am tagging the community manager @Xarly to ask that this thread is moved to Candy Crush Soda. However, I just opened Candy Crush Soda on my iPad and had no problem. What platform(s) are you playing on? The community managers and moderators are located in Europe and have a bank holiday so we won't see a response from them until tomorrow.

Ches1

It's telling me "no internet connection" I am ONLINE.

bearwithme

@Ches1 - that is not a good sign. I have had a similar problem and ended up having to reload my game. First of all, what platform are you playing on PC or IOS/android? Second - do you play thru King or FB?

Ches1

I'm playing on PC Win 10. Usually just played without any trouble , this is a first. I don't do FB.

mercerik

Ches1 said:

It's telling me "no internet connection" I am ONLINE.

@Ches1

Hi there! Welcome to the Community!

What game is telling you that you have no internet connection? You have to give us more information to go with. If this is with Candy Crush Soda Saga, you issue will be better noticed and served if you post it there. Here is the link: https://community.king.com/en/candy-crush-soda-saga

Thanks!

Ches1

Thanks going to Candy Crush now.

gogirl

As in the title of the question it is as simple as that it will no longer let me in to play the game. Why?

Jeeves

Thank you for the quick response. I am playing on the usual I've been playing on for a long time now which is Windows 7; Chrome; I am not on Facebook and I do not plan to be. Please let me know what is going on with Candy Crush Soda as it was functioning perfectly up till this morning.

Thank you!
Jeeves

Jeeves

me too; as of this morning; game will not load at all! was functioning perfectly until this morning!

King77115522

me three -- i have tried on Internet Explorer, Chrome, and Firefox and it won't load on any of them though the other games are working

BIGHOCK

me three -- i have tried on Internet Explorer, Chrome, and Firefox and it won't load on any of them though the other games are working

9:34PM

BIGHOCK

OOPS me 4

BIGHOCK

Me 4 -- I have tried on Internet Explorer, Chrome, and Firefox and it won't load on any of them though the other games are working. On a desktop PC - Windows 10 Pro all 3 browsers listed same issue I get 404 Cannot Reach Page message. I asked for help twice from KING GAMES and they keep send me the same AUTO REPLY on how to fix on FACEBOOK .... I am not a FACEBOOK user WTF ? I even explained what systems I am using.

9:34PM

Joe_da_Bowler

gogirl said:

As in the title of the question it is as simple as that it will no longer let me in to play the game. Why?

@Xarly,, can you help us out on this ?

,..anybody from KING looking at boards and helping players out or what?!

BIGHOCK

E X A C T L Y ! ! ! Maybe the KING FOLK will see this . . .

Hodgiemama

I have played for months without any problems. Within the last couple of days Soda Crush just froze. When I choose the game it goes to the Dragon loading screen and just stays there. I am playing on my home pc on the King.com website. Just in case Flash was the issue I re-updated and reopened my browser and there was no change. I see that people are having similiar issues across many devices and formats. Is there a solution?

Creative_Elsa

Hi @jemmajuneperena welcome to our community. If you lose your progress I can give you steps to get your progress back so you don't have to worry about that. But please be aware that if you uninstall and reinstall the game on your mobile device you will lose all lives and boosters because they are only saved to that device. You can always try troubleshooting first so here is a link for IOS devices:

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

@Hodgiemama welcome to our Soda community. There seems to be a problem lately when playing on king.com. I have seen messages coming through about the lives but now if you are saying that the game is not loading then there might be more than one problem going on with that site. I am going to tag @Xarly who is the Community Manager and maybe he can find out from the studio if there are loading problems being reported on king.com.

Xarly

Hi all,

Thanks a lot for helping each other out and sharing your information with us, you guys rock!

We had some server issues that we worked on fixing yesterday. Can you please confirm @Jeeves, @gogirl and @Ches1 if you still have it?

Cheers,
Xarly

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