Accidentally logged OUT of Facebook while playing, when I logged back IN I lost all my progress.

MrsBond1990

I was on level 1389

Crimson_Dawn

Hello, @MrsBond1990! Did you have your game synced to either a Facebook or Kingdom account?

Crimson_Dawn

Hello, @MrsBond1990! Did you have your game synced to either a Facebook or Kingdom account?

trish485

Signed in through Facebook it logged on to another persons account and I lost my game it started from the beginning 

Crimson_Dawn

It looks like I'm going to need the help of @Elsa on this one.

_Elsa_

Wow I never got this tag either!  I'm sorry that I didn't see this earlier.  @MrsBond1990 and @trish485, welcome to our community.  Glad to hear that you got it straightened out @MrsBond1990.

@trish485, we can get you back on track.  First you have to get your King user ID # by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

I would also like to take a moment to offer both of you a message for all newbies to learn more about our community which you can find here:  https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest