Help!

jcollins

Switched phones and lost all progress with Candy Crush and Candy Crush Soda. Please help!

PummyRaj

Hello @jcollins, Hearty Welcome to the Candy Soda section of our friendly King Community

I am very sorry to hear that you have lost all your level progress on both your games!!  Please follow below link and do the suggested steps & tips mentioned there  https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved-please-read-before-posting/p1

That should be able to fix the issue.  But if not and you still need further assistance, please post back by tapping on "Type your Comment" box located below.

Hoping for the Best!  Have a nice day/evening!

Elsa

Hi @jcollins, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

jcollins

Please help! I have lost all of my progress on candy Candy Crush saga and candy Crush Soda Saga. I love these games and I don't want to give up on them! 

Elsa

Hi @jcollins, no problems!  We can get you back on track.  First thing that you have to do is to get your user ID # by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.