Candy Crush Soda Saga

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I lose all the candys

sara2311

I lose all the candy, i only have 3...what can i do?

Accepted answers

All comments

Xarly

Hi @sara2311,

(And thanks @BeckyBubblegum for assisting her so well!)

Your case seems to be an individual issue that could be affecting your account, so I suggest you reach out to our Player Support Team. You can do that on the link at the bottom of Contact Us. If you are native english speaker, you can use your native language as well and someone from the team will get back to you as soon as possible.

Cheers and I hope you get the support needed!
Xarly

sara2311

Thanks you so! much

BeckyBubblegum

Hello, @sara2311! Apologies for the misunderstanding. Now that I have a better grasp of the problem you are having, I will tag our community manager @xarly so he can try to assist you further.

Thank you for your patience.

sara2311

It has not been like that,
 I play from the mobile
 always, I have the
 session connected 
to Facebook, and I have
 never deleted the game,
 I have been playing for
 more than 3 years and
 accumulating prizes,
 I had about 100 of each,
 and one day it appears
 to me that I only
 have 3, of each one,
 but the gold and the 
advance are as they were,
 this has been a mistake 
of the game, not mine.

sara2311

It has not been like that,
 I play from the mobile always,
 I have the session connected
 to Facebook, and I have never
 deleted the game, 
I have been playing for more 
than 3 years and accumulating
 prizes, I had about 100 of each,
 and one day it appears to me t
I only have 3, of each one, but
 the gold and the advance are as
 they were, this has been a
 mistake of the game, not mine.

BeckyBubblegum

Hello, @sara2311! It sounds to me like you have run out of boosters. If you wish to earn more, you can participate in Team events, such as Mr. Toffee's Fair or Soda Squad. Please follow the links I provided for more information on these events. If you find that you do not have either event available to you on your version of Soda Saga, you may still have access to Quests, which reward you with boosters for completing small goals.

Please let us know if you have any problem finding these features on your game screen. I would also like to provide you with a link to this helpful thread @Elsa started to formally welcome new players to the Soda Saga community: Newbies, This message is for you!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

BeckyBubblegum

sara2311

It has not been like that,
 I play from the mobile always,
 I have the session connected
 to Facebook, and I have never
 deleted the game, 
I have been playing for more 
than 3 years and accumulating
 prizes, I had about 100 of each,
 and one day it appears to me t
I only have 3, of each one, but
 the gold and the advance are as
 they were, this has been a
 mistake of the game, not mine.

sara2311

It has not been like that,
 I play from the mobile
 always, I have the
 session connected 
to Facebook, and I have
 never deleted the game,
 I have been playing for
 more than 3 years and
 accumulating prizes,
 I had about 100 of each,
 and one day it appears
 to me that I only
 have 3, of each one,
 but the gold and the 
advance are as they were,
 this has been a mistake 
of the game, not mine.

BeckyBubblegum

Hello, @sara2311! Apologies for the misunderstanding. Now that I have a better grasp of the problem you are having, I will tag our community manager @xarly so he can try to assist you further.

Thank you for your patience.

sara2311

Thanks you so! much

Xarly

Welcome! 👋

New here? Sign in or create an account to join the fun.

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