keeps taking my money then i dont get the extra moves

duchy3

Hi there does anyone buy the extra moves at the end of a level to complete it. Ive done it 3 times now ,the purchase goes through and gives me the 5 moves ,then just before i go to play the last 5 moves it comes up as error and restarts. The annoying thing is its still taking my money but not giving me the moves ive paid for,very annoying as i have to try and complete the level again and wasting money each time .

Elsa

Hi @duchy3, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest