I completed level 2230, but can't move on to level 2231.

treiland

I have tried re-starting the computer, and shutting it down completely, but that doesn't help. This has been going on for several days. 

firebombmarkus

Hi @treiland and welcome to our adorable Community 😊 I am sorry this happened to you. Can you please make a screenshot so I can see what is happening and try to help you? If you don't know how to make a screenshot, follow the instructions on the link below.

https://www.take-a-screenshot.org

treiland

Type Thereyour comment

treiland

There is nothing to take a screenshot of - I click on level 2231, and then it takes me back to levels I've already completed. No error message or anything. 

firebombmarkus

@treiland It doesn't matter. I just need a screenshot so I can see the layout of the game. I see that you are playing on the computer. Are you playing it via king.com or Facebook?

treiland

King.com - I will try to do a screenshot.

treiland

This is the level I have completed.

firebombmarkus

Thank you for the screenshot @treiland Since you are playing on king.com I will ask you to do some troubleshooting steps for browsers and see if they can help you.

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

treiland

Well, I tried several things listed and still am having the same problem. Windows 10 just did an update, I cleared my cache, my browser is up-to-date and the HTML is fine. About to give up on this game.

firebombmarkus

@treiland I am out of ideas and I am not using Windows 10 but I will tag @Elsa and hopefully she will have some advice on how to solve this.