🍫 Chocolate Box Server Error! More details HERE
🦒 Sam's Streak Connection issue. More info HERE
⚠️ Need help? Check our FAQ:s first HERE

Web browser update

When I logged in a few minutes ago, my screen was stuck on 2825. I've actually reached level 2930 but I'm getting the error message on my laptop saying I need to update my browser (which I did) and run the HTML5 test (which I did and passed with flying colors.) Not sure what else I need to be able to do to move forward and be able to play on laptop. Thanks


  • Tony_McTony_Mc Posts: 4,138 Level 3

    Hi Nicole Leiren,

    Thank you for posting this here on King Care.

    There are a few steps we can try which generally resolve all technical issues.

    With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

    You can download them from the following links, always ensure you have the latest version:




    (windows only) https://www.microsoft.com/windows/microsoft-edge 

    https://www.microsoft.com/en-us/download/internet-explorer.aspx  (if you are using an older version than Windows10)

    Now please visit the following link https://www.whatismybrowser.com  for help in clarifying whether your browser is indeed all up to date.

    If the browser is not up to date then simply click on the Update button to install the latest version.

    You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

    I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

    Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    Here is a useful video that will show you how to perform these steps:


    Kindest regards and have a great day,

    Tony - King Care Team

  • Hey! Would you like to give us your opinion?

  • MadisonJMHughesLeeMadisonJMHughesLee Posts: 3 Newbie
    I am on three levels on candy crush saga game , 323 I don't have boosters and gold bars everything else also I don't have the third star yellow stars on 323 - 381 - 383 either 
  • LBoris0217LBoris0217 Posts: 1 Newbie
    I am having the same problem but a check of my Google Chrome browser indicates it is currently running the latest version.  So what now?
Sign In or Register to comment.