I keep getting an error message that say no internet.

jlinnie13

please advise on what to do. It just started happening.  

Stargirl7811

Same here. It won't find internet from wifi or cellular data. 

 Another game that has its internet connection problems is Diamond Digger. 

PummyRaj

Hearty Welcome to you both @jlinnie13 and @Stargirl7811 to the Candy Soda section of our friendly King Community

Can you tell me what device are you using to play the game? 

We can always start with some trouble shooting steps and if they resolve the issues.  Some times, they work and sometimes, they won't!!  But, always worth a try  

To post back, tap on "Type your Comment" box located below.

Talk to you soon!  Have a nice rest of the day/evening! 

Stargirl7811

I'm playing the games on a Samsung Galaxy 10e. 

PummyRaj

Hello @Stargirl7811, 

Here is the link for Trouble shooting steps to follow on Android devices  https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

That definitely makes a difference.  Please try them out and let me know. 

Talk to you soon!  Have a great week ahead!

jlinnie13

I am using an iPhone 7 Plus 

PummyRaj

Hello @jlinnie13, Hope you are having a nice day  

Here is a link for the troubleshooting steps to follow on iOS devices:
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Please do not try "Delete & reinstall the App" as it is the last resort!  Also, when we reinstall our game App, we will loose all our saved up boosters and they will not be reimbursed by the King Team.  

Please let me know whether it worked or not!  Talk to you soon!

Elsa

Hi @jlinnie13 and @Stargirl7811, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.