Can you let us know the device you work on and if it is up to date (both game and device)? That doesn't sound like a nice experience, so we would love to dig deeper and fix it if possible.
Thanks for the information! I take it that it only happens with that ad? If so, I will take it with our team internally and make sure that this is looked into.
Thanks a lot for sharing your information with us and helping us get better .
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