Took my gold bars but gave me no extra lives

imagine2

Took my gold bars but gave me no extra lives

bearwithme

@imagine2 - I am so sorry to hear that you had this problem and know how frustrating it must be.  Please click on the link below - it gives detailed instructions on what to do (it applies to all games):
https://community.king.com/en/candy-crush-friends-saga/discussion/177625/i-made-a-purchase-but-did-not-receive-my-stuff-read-here-on-how-to-proceed#latest
Please let me know if you still have any problems.  Thank you.

_Elsa_

Hi @imagine2, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

trigger69

Hello I have just lost 495 bars without using them.  They were expensive to buy.  Can you please return them to me. Kind regards 

_Elsa_

Hi @trigger69, welcome to our community.  I am going to give you a link to get your user ID #.  When you have it please write back here but don't post the number.  I can then tag a community manager to look into your account to see what happened.  You should never lose your gold bars.  Here is the link: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

trigger69

Hello Elsa thank you for getting back to me so quickly.  I didn't play for about 15 mins and then when I went back to play I noticed all my bars were back.  No idea what happened but really glad I got my bars back.  Kind regards 

_Elsa_

That is wonderful news! I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

_Elsa_

@trigger69, can you please click "accepted answer" to my message that helped you?  Thanks.