Candy Crush Soda Saga

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“No connection to internet”. - Reported!

valerie100

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

To Ask Your Question:

Accepted answers

Magieme

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

All comments

KingChewy

Hi @heidic83 - welcome to our friendly community. Sorry to hear you’ve had this issue. Can you please take a screenshot of the error message and upload it here using the 🏔 icon above the text box so we can see exactly what you are?

heidic83

Why is candy crush soda saying I am not connected to the internet? I definitely have an internet connection

wend62

I have been having issues now for about a month with internet connection issues. It’s not my internet because all my other games work.
It won’t connect on Facebook either. I was doing the races with other players and now I can’t.

Dyson74

Yeah same problem been saying no internet available for weeks now its so frustrating

nummymummy

Image: https://us.v-cdn.net/6030983/uploads/editor/a3/k6bvyoanc1to.png

Nothing’s changed even after the most recent updates 😒

nummymummy

Hi everyone, I’m still having the same problem. It’s been a few weeks. Only happening on my Candy Crush games. Bubble Witch still seems ok. Going on week 4... Very frustrating!
Has anyone been able to fix the problem in their devices?

Trm1

Why is this game not allowing me to collect anything unless it's connected to WiFi??

bibi61

i have the same problem. What ´s happen ?

bungy

Problem solved! I signed into my account on a third device and the iPad and desktop then connected to internet.

QueenB

Welcome to our Community @marieformj 🤗

Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!

marieformj

QueenB said: Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

- When did this start to happen?

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

- A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org

We really appreciate your collaboration and patience while this is being looked at 🤗🙏

**Edit by CM: Unsupported language**

Nane79

I can play the levels, but I do not get any bonus at all. And when I try to sign in I get the lost connection pop up.
I reinstalled Jelly and have to start all over again. Will not try with Soda yet and hope you will find the problem soon...

Me2Me2

Linlou said:

I am having this same issue on my desktop computer. If I had no internet connection, I wouldn't be able to get into the game in the first place. Can someone please help to stop this from happening? Thanks!

Ditto. Same for me.

NicolaT

I dont know about everyone else but i cant do anything from the start it says no internet when I'm on my 4G on android you can play levels & get ur everyday reward but that is all dont get anything else! It works on wifi though which I dont have in my home.

..
Cant select tiles or see who's in the race or even get the benefits from the soda squad players (the pic is when I try to send the squad lives)
cant send help to friends asking for lives either.

QueenB

By the way, when do you get this pop-up, when you select a level, about to send/receive lives or when you want to start a new tile on Mr. toffee's Fair?

QueenB

Thanks for sharing guys and this has been reported back to the Studio for further investigation.

geordielaurabell

I get this error most often when I’m on mobile data. The Facebook fix seemed to work but I’ve had the error again since. Currently for about 3 days!

bungy

DO NOT delete and reinstall the game!!! It DOES NOT WORK!!!
I have had the “no internet” error for about month and finally bit the bullet and deleted/reinstalled my game (cc saga). I lost all my progress for the month, all my boosters and still get the same message. It’s not a problem with my device (iPad) as I get the same error on my desktop (Win 10). I have updated both devices and downloaded the newest version of the game. I have tried to contact King but get the old “ask the community” brushoff. I doubt if a human actually saw my complaints. I am done with King and their looser employees.

mg1

Same issues as everyone else it seems. Same error message not being able to tick tiles I hope you solve this soon. I would hate to have to delete it.

NicolaT

Image: https://us.v-cdn.net/6030983/uploads/editor/4b/uuvjeesaaem3.jpg

Still not working even after latest update 😭

Accepted answers

QueenB

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

Magieme

All comments

Szépségem

Constantly disconnected from the server, I deleted but it didn't get better. There is internet! What else do I do?

jeannnn

Am facing this problem as well. Tried on another android phone and also same issue. Please fix this as it is really annoying!

Countrylovinmama85

I was wondering why the game says I have no internet connection when I have full bar service and have updated both game and phone

mirelaura18

Why my game keeps showing me store unavailable?

PummyRaj

Hello @mirelaura18 A Warm Welcome to our friendly King Community 🤗

I am sorry to hear about the issue in your game!

Can you please tell me which game you are having this issue in? Is it Candy Soda game OR Candy Crush Saga game?

If it is the original Candy Crush, this is a known issue which was reported to the King Studio team. They are working on a fix for this issue.

If it is Candy Soda, I will need few more details.

But, can you confirm the game first, so that we can discuss further? To reply back, type in the comment box given below.

Talk to you soon! Have a great rest of the day/evening! 🍫 🍫

Sukanta_Biswas

Hi @mirelaura18

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

We have also encountered such issues in another King's games and have already reported them to our team.

Anyway, we'll get back to you soon. Please Wait a bit.

Thank you.

stan1981

Try using wifi n data to see whether it work?

teetee85

None of my candy crush games will connect to the internet and when I try to sign in it says we are experiencing difficulties,please try again later

ridingfreeim

I have an internet connection problem which I do not have with other apps as I am connected. This is frustrating

ridingfreeim

I’m still not able to connect to WiFi so that I can compete in the race, send or receive lives etc, Any other games that I’m playing are connecting fine other than King games.

Gerda_Horstman

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/628673#Comment_628673

Hi here also the same problem please fix it

mirelaura18

I TRIED IT STILL DOES NOT WORK

Jlyons15

Same here I've tried everything but still nothing

RenoVations

why cant i sync my device game to my laptop...my device keeps telling me no internet yet there is

Sukanta_Biswas

Hi @RenoVations

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

We're sorry for your problem.

We noticed such a problem and the problem was reported to the studio.

Full information HERE.

Thank you.

rosie25

In Candy Soda Crush Saga when I try to buy gold or boosters, the screen where you buy says 'Contacting' and has done this for several days.

Origins7_Dale

Hi rosie25,

Probably a server / internet issue. Have had it happen to me many times in the past. Also, be sure to check your MS Account, to see if any charges have gone thru. The game may also say at the end of "Contacting", "Oops something happened on our end, no funds were taken from your account". However, the MS Store, every time has charged me, after an order did not go thru. I am disputing 3 charges because of this. The game is doing its job, it is the MS Store, that is not doing its job, on these false billings.

My solution, has been to close the game, then reopen it. You might lose or see a different number, like on the amount of gold in your piggy bank, for example at Candy Crush Saga, had 30 Gold Bars, after above message/s, might have 29 or less. I just play till it's back to 30 again.

I don't use smartphones or own one. Connections are iffy on them, since the airwaves are bombarded with wifi devices. I use wired ethernet direct connections, are still the way to go. Yes, Win 10 Pro - PC, is how I play. Have Comcast/Xfinity Speed, 1 gig down, 35 mp up. So really shouldn't have any connection issues. But it happens, because game servers are bombarded with request.

So close game, reopen it. Or wait a few mins, might be a bottleneck on your server connection.

Check your online MS Account, to see if you were charged or not.

Hope this helps.

Thx Origins7 Dale,

3/23/2020

P.S. A Comcast/Xfinity tech. showed me a meter reading on why smartphones or anything wireless, was bad to have. There were bubbles all over that meter, especially he said in apartment complex areas. The airwaves are bombarded with wifi phones, wired ethernet direct connections are still the way to go. In fact my neighbor, has to go outside to even try to get a good connection on her calls. She lives downstairs btw, goes outside to phone me, yup that bad. So use your desktop app, if you have it.

teetee85

why won’t any of my Candy Crush games connect to the internet?They were working just fine then one day they said not connected,when I try to login with email it says no internet connection please try later,I even tried making a new account and it still says the same thing,it just won’t connect to WiFi!!Please Help!!

Spinnifix

Hello and welcome to this community

Could you please check your device whether you have a connection to the WiFi? Please go to your Settings menu.

https://community.king.com/en/candy-crush-soda-saga/discussion/272858/no-internet-connection-see-here

Then please go to this link. Might help you!

teetee85

Hi,yes I do have a connection to WiFi and I play on IOS

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